{"id":8950,"date":"2024-02-09T11:23:18","date_gmt":"2024-02-09T11:23:18","guid":{"rendered":"https:\/\/www.justinegrosset.com\/?page_id=8950"},"modified":"2026-06-10T07:55:06","modified_gmt":"2026-06-10T07:55:06","slug":"experienceclient","status":"publish","type":"page","link":"https:\/\/www.justinegrosset.com\/en\/experienceclient\/","title":{"rendered":"Client Experience"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8950\" class=\"elementor elementor-8950\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-590c356a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"590c356a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e3efe8\" data-id=\"6e3efe8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8172760 elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"8172760\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-843d294 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"843d294\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Design &amp; Delivery of Memorable Luxury Brand Experiences<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-372e4c0c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"372e4c0c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-36042d9a\" data-id=\"36042d9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35f39dfa elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"35f39dfa\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dff0569 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"dff0569\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freelance Retail Excellence &amp; Customer Experience Consultant<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a112051 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a112051\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">Whether you own a heritage brand, an emerging independent label, are an entrepreneur, or part of the hospitality industry (spa, hotel, restaurant\u2026), your brand experience is inherently tied to your presence\u2014whether you realize it or not. Crafting a brand experience that aligns with your brand identity and meets your performance goals doesn\u2019t always require an in-house training team. A consultant can drive your transformation, whether you operate a boutique, an e-commerce website, or an international network of retail locations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-53a2ec73\" data-id=\"53a2ec73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6043e50a elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6043e50a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"translation-block\">Establishing a strong and unique brand identity is essential, but how can you ensure your difference is not only understood but, more importantly, felt by your target audience ? Copywriting is the first step, as it allows you to express who you are through a tailored content strategy. To go further and create a memorable customer experience at every touchpoint, I support you with training your head office and retail teams, developing your training strategy, implementing it in the field, and analyzing its impact on your brand image. The goal? To ensure your uniqueness is not only conceived and communicated but truly felt by your audience and customers.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5129057b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5129057b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-626a4bf\" data-id=\"626a4bf\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34ff9374 elementor-widget elementor-widget-heading\" data-id=\"34ff9374\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fashion &amp; Accessories<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5db1c4a5 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5db1c4a5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">The customer experience in fashion relies on a balance between offer, storytelling and service excellence. As former Director of Training &amp; Customer Experience for The Kooples and Chlo\u00e9 (Richemont Group), I help emerging and established fashion houses and accessories brands structure their customer journeys, develop the skills of their sales teams and create seamless omincan experiences.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571eb855 elementor-align-center elementor-mobile-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"571eb855\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/mode\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fashion Portfolio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36c86f elementor-align-center elementor-mobile-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"b36c86f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/leather-goods\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leather Goods Portfolio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d2c651 elementor-widget elementor-widget-image\" data-id=\"65d2c651\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"854\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460.jpg\" class=\"attachment-full size-full wp-image-10665\" alt=\"image of a garment and bag the business of web copywriter for fashion and leather goods\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460-300x200.jpg 300w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460-1024x683.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460-768x512.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460-18x12.jpg 18w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_OMW_Daniel_Faro_Photos_ID10460-350x234.jpg 350w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-55f1ccbe\" data-id=\"55f1ccbe\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10a6b945 elementor-widget elementor-widget-heading\" data-id=\"10a6b945\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Watch &amp; Jewelry<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7843f9 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b7843f9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">A 5-star customer experience relies on in-depth product knowledge, a spirit of transmission and an impeccable posture. From training teams to auditing purchasing paths and creating blended learning modules, I'll work with you to create a tailor-made experience that reflects the prestige and exclusivity of your brand. My expertise is backed up by my career as Head of Training EMEA &amp; Americas for IWC Schaffhausen (Richemont Group).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e68476a elementor-align-center elementor-mobile-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"3e68476a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/jewelry\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jewelry Portfolio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c52ce62 elementor-widget elementor-widget-image\" data-id=\"c52ce62\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.justinegrosset.com\/en\/jewelry\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"1920\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424.jpg\" class=\"attachment-full size-full wp-image-10666 lazyload\" alt=\"image of a jewel on a flower for Justine Grosset&#039;s jewelry web copywriting business\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-200x300.jpg 200w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-683x1024.jpg 683w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-768x1152.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-1024x1536.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-8x12.jpg 8w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-350x525.jpg 350w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/1920;\" \/><noscript><img decoding=\"async\" width=\"1280\" height=\"1920\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424.jpg\" class=\"attachment-full size-full wp-image-10666\" alt=\"image of a jewel on a flower for Justine Grosset&#039;s jewelry web copywriting business\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-200x300.jpg 200w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-683x1024.jpg 683w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-768x1152.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-1024x1536.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-8x12.jpg 8w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/DTS_TREASURE_Daniel_Faro_Photos_ID8424-350x525.jpg 350w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-512bd30a\" data-id=\"512bd30a\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56c93bf4 elementor-widget elementor-widget-heading\" data-id=\"56c93bf4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Beauty &amp; Fragrance<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-117c2450 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"117c2450\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">In the world of beauty and perfumery, every touchpoint should awaken the senses and nurture trust. Through omnichannel experience audits and retail team training, I help shape memorable shopping experiences rooted in your brand\u2019s identity.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5162fe23 elementor-align-center elementor-mobile-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"5162fe23\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/cosmetic-fragrances\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Beauty Portfolio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f76a2ac elementor-widget elementor-widget-image\" data-id=\"2f76a2ac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.justinegrosset.com\/en\/cosmetic-fragrances\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"853\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance.jpg\" class=\"attachment-full size-full wp-image-10669 lazyload\" alt=\"Perfume representing Justine Grosset&#039;s work as a web copywriter for the beauty industry\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-300x200.jpg 300w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-1024x682.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-768x512.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-18x12.jpg 18w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-350x233.jpg 350w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/853;\" \/><noscript><img decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance.jpg\" class=\"attachment-full size-full wp-image-10669\" alt=\"Perfume representing Justine Grosset&#039;s work as a web copywriter for the beauty industry\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-300x200.jpg 300w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-1024x682.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-768x512.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-18x12.jpg 18w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/fragrance-350x233.jpg 350w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4a6dd607\" data-id=\"4a6dd607\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c90038f elementor-widget elementor-widget-heading\" data-id=\"7c90038f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Leisure &amp; Hospitality<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-669642ad elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"669642ad\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">Luxury hospitality, gastronomy, spa experiences\u2014customer service should be unique, immersive, and deeply personalized. I assist lifestyle and hospitality brands in auditing and optimizing service standards, training teams, and crafting a welcome experience in perfect harmony with the identity and philosophy of the place.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb587d4 elementor-align-center elementor-mobile-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"7bb587d4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/my-services\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hospitality Portfolio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39a6e3a8 elementor-widget elementor-widget-image\" data-id=\"39a6e3a8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.justinegrosset.com\/en\/leisure-hospitality\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"853\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant.jpg\" class=\"attachment-full size-full wp-image-10673 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-300x200.jpg 300w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-1024x682.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-768x512.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-18x12.jpg 18w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-350x233.jpg 350w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/853;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant.jpg\" class=\"attachment-full size-full wp-image-10673\" alt=\"\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant.jpg 1280w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-300x200.jpg 300w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-1024x682.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-768x512.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-18x12.jpg 18w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/02\/restaurant-350x233.jpg 350w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f8c626 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f8c626\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c976a53\" data-id=\"c976a53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6aa2f48 elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"6aa2f48\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e74c96 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"8e74c96\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"678\" height=\"1024\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-678x1024.jpg\" class=\"attachment-large size-large wp-image-8135 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-678x1024.jpg 678w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-199x300.jpg 199w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-350x528.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation.jpg 750w\" data-sizes=\"(max-width: 678px) 100vw, 678px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 678px; --smush-placeholder-aspect-ratio: 678\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"678\" height=\"1024\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-678x1024.jpg\" class=\"attachment-large size-large wp-image-8135\" alt=\"\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-678x1024.jpg 678w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-199x300.jpg 199w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation-350x528.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2023\/10\/Animation-Session-de-formation.jpg 750w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Training session for The Kooples Paris<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-48fb14bf\" data-id=\"48fb14bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a2b074d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3a2b074d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-medium\">Justine Grosset<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-569b6236 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"569b6236\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xxl\">My brand &amp; customer-centric approach<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c02a15 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"54c02a15\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1c495c elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c1c495c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-weight: 400;\" class=\"translation-block\">In 2016, I have turned to training as a way to bring the story of luxury brands to life in boutiques, sharing with sales teams\u2014and their clients\u2014the passion that drives me for these creations imbued with a unique soul.<\/p>\n<p style=\"font-weight: 400;\" class=\"translation-block\">As International Training Manager at The Kooples, International Retail Trainer EMEA &amp; the Americas at the luxury watchmaking Maison IWC (Richemont group), and Global Training Director of the luxury fashion brand Chlo\u00e9, I have always been dedicated to bridging the gap between the brand and its teams entrusted with delivering its unique message to an international audience.<\/p>\n<p style=\"font-weight: 400;\" class=\"translation-block\">My attention to detail, pursuit of excellence, and expertise in the foundational concepts of brand identity allow me to design and implement client-centric training programs and strategies in both French and English as a freelance CX consultant. What happens in your boutiques, pop-up stores, and on your website is far from a monologue. As a facilitator of dialogue, I align the uniqueness of your brand with the individuality of each client. By placing your client and their expectations at the heart of your sales ceremony, I ensure every word and gesture creates a lasting and meaningful connection between you and your audience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-658a90c4 elementor-align-left elementor-tablet-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"658a90c4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/about\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">About me<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a166f85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a166f85\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d540869\" data-id=\"d540869\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38bf5b2e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"38bf5b2e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71498847 elementor-widget elementor-widget-heading\" data-id=\"71498847\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Embrace the power of omnichannel: leverage the agility of a consultant with cutting-edge expertise in retail and e-commerce best practices.<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9114fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9114fa\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f674338\" data-id=\"f674338\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50567be elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"50567be\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28258cb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"28258cb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hybrid omnichannel expertise: from retail to e-commerce<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-07f1e57\" data-id=\"07f1e57\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d898eb elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4d898eb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>My hybrid profile and rich career path are the cornerstones of my successful freelance consulting approach. Having started in luxury marketing and retail roles within prestigious international luxury Maisons and premium brands (CHANEL, The Kooples, IWC, CHLO\u00c9\u2026), I am dedicated to implementing impactful marketing strategies. My leadership experience in training departments and hands-on retail expertise ensure a pragmatic, results-driven approach to your project.\n\nAs an independent freelance consultant, I work with established heritage brands and emerging independent labels, helping them craft unique brand experiences for their communities. As a bilingual brand identity consultant and web copywriter, I blend storytelling with omnichannel expertise.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36b5d9b2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"36b5d9b2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-374141b elementor-invisible\" data-id=\"374141b\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0728b3f elementor-widget elementor-widget-image\" data-id=\"0728b3f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-683x1024.jpg\" class=\"attachment-large size-large wp-image-8957 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-683x1024.jpg 683w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-200x300.jpg 200w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-768x1152.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-1024x1536.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-1366x2048.jpg 1366w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-350x525.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-scaled.jpg 1707w\" data-sizes=\"(max-width: 683px) 100vw, 683px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 683px; --smush-placeholder-aspect-ratio: 683\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-683x1024.jpg\" class=\"attachment-large size-large wp-image-8957\" alt=\"\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-683x1024.jpg 683w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-200x300.jpg 200w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-768x1152.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-1024x1536.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-1366x2048.jpg 1366w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-350x525.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/luca-discenza-95Bc9REy-w8-unsplash-2-2-scaled.jpg 1707w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-758729b8 elementor-invisible\" data-id=\"758729b8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-635646b4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"635646b4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Customer Experience Audit<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37fb3e94 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"37fb3e94\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7709d6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7e7709d6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Luxury owes those it addresses nothing less than perfection\u2014in the execution of its products and services, as well as in the experience of discovering and purchasing them. Yet, it can be challenging to objectively assess the customer experience offered in your own points of sale, on your website, or within your distibution network.<\/p><p>With the necessary perspective and expertise, I evaluate the experience you provide and your customer satisfaction. Through online and offline mystery visits, competitor benchmarking, and analysis of your existing mystery shopping programs, we quickly identify priority areas for improvement to enhance your customer satisfaction, brand image and revenue.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4177078 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4177078\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16e68e1\" data-id=\"16e68e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-216f6cb elementor-widget elementor-widget-spacer\" data-id=\"216f6cb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2afcf2fd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2afcf2fd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66a992bb\" data-id=\"66a992bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10023c75 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"10023c75\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to elevate your brand experience and client engagement?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4aeb0 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"5b4aeb0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/calendly.com\/justine-grosset\/rencontre\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book your free call in my calendar now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0b3c04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0b3c04\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acd0522\" data-id=\"acd0522\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ceb4003 elementor-widget elementor-widget-spacer\" data-id=\"ceb4003\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd6a78e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd6a78e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f83089a\" data-id=\"f83089a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9442baa elementor-widget elementor-widget-spacer\" data-id=\"9442baa\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03244c2 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"03244c2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9424384 envato-kit-202-carousel\" data-id=\"9424384\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-640c21f elementor-arrows-position-outside elementor-invisible elementor-widget elementor-widget-image-carousel\" data-id=\"640c21f\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;arrows&quot;,&quot;autoplay&quot;:&quot;no&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:800,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/Maro-rfwwgfdnvxonag9ouv2wnqlhlpe8px5p46onf8lp1w.jpg\" alt=\"Maro\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/Maro-rfwwgfdnvxonag9ouv2wnqlhlpe8px5p46onf8lp1w.jpg\" alt=\"Maro\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Training &amp; product knowledge Permanent &amp; seasonal collections <\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/luxury-store-scaled-qta40okt67g6k6c1thv4m0r5ftzzkbeqp43h5si49g.jpg\" alt=\"Luxury boutique representing the work of Justine Grosset, customer experience and training consultant for the luxury sector.\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/luxury-store-scaled-qta40okt67g6k6c1thv4m0r5ftzzkbeqp43h5si49g.jpg\" alt=\"Luxury boutique representing the work of Justine Grosset, customer experience and training consultant for the luxury sector.\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">The art of selling, emotional selling &amp; selling ceremony<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/joel-jasmin-forestbird-xzPMUMDDsfk-unsplash-scaled-e1707487331739-qta4hhwvfigu91wrmriv7rzzzz4d9e5voc867zkkyc.jpg\" alt=\"Wood half-round\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/joel-jasmin-forestbird-xzPMUMDDsfk-unsplash-scaled-e1707487331739-qta4hhwvfigu91wrmriv7rzzzz4d9e5voc867zkkyc.jpg\" alt=\"Wood half-round\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Branding - Communicating your brand identity and brand culture <\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/pina-messina-qQKv7r1BaRw-unsplash-2-qjk5f3so369qc6efsp29s6dc5w4wec0yf4r9sozdas.jpg\" alt=\"sewing\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/pina-messina-qQKv7r1BaRw-unsplash-2-qjk5f3so369qc6efsp29s6dc5w4wec0yf4r9sozdas.jpg\" alt=\"sewing\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Highlight your expertise<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/vika-fleysher-iqDKzoqnp0c-unsplash-2-qjk5lf9m12x4dt80wfdzjkyvx4zq533zyemrxnm3h0.jpg\" alt=\"letters\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/vika-fleysher-iqDKzoqnp0c-unsplash-2-qjk5lf9m12x4dt80wfdzjkyvx4zq533zyemrxnm3h0.jpg\" alt=\"letters\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Clienteling - Customer relations &amp; prospects<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/carlos-aranda-c1LsiD9UpMo-unsplash-2-scaled-qta4hrb9butph5j43vl4wpmlxtu1ed771mr10r6n84.jpg\" alt=\"shopping\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/carlos-aranda-c1LsiD9UpMo-unsplash-2-scaled-qta4hrb9butph5j43vl4wpmlxtu1ed771mr10r6n84.jpg\" alt=\"shopping\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Customer loyalty &amp; after-sales follow-up<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/ruthson-zimmerman-hDANeGXvWRw-unsplash-2-scaled-qta4ht6xpiwa4dgdswee1p5j4lkrtrenpw1zzb3uvo.jpg\" alt=\"follows\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/ruthson-zimmerman-hDANeGXvWRw-unsplash-2-scaled-qta4ht6xpiwa4dgdswee1p5j4lkrtrenpw1zzb3uvo.jpg\" alt=\"follows\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Retail ABC - Etiquette, grooming, store procedures <\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/sebastian-leon-prado-MgODFmLOaEY-unsplash-2-qjk8x8qz7sxycd6g8pwxvuh5ycf4c3s83gdz8fygb8.jpg\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/sebastian-leon-prado-MgODFmLOaEY-unsplash-2-qjk8x8qz7sxycd6g8pwxvuh5ycf4c3s83gdz8fygb8.jpg\" alt=\"\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Onboarding - internal employees &amp; external partners<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/charlesdeluvio-Dilfan21P8o-unsplash-2-scaled-qta4hwyagv1fetax6y0wbo7di528ojtl2enxweya6s.jpg\" alt=\"phone\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/charlesdeluvio-Dilfan21P8o-unsplash-2-scaled-qta4hwyagv1fetax6y0wbo7di528ojtl2enxweya6s.jpg\" alt=\"phone\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">M-leaning, blended learning &amp; gamification<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/freestocks-VFrcRtEQKL8-unsplash-2-scaled-qta4hytyuj402186vyu5gnqaowsz3y11qnywuyvhuc.jpg\" alt=\"shopping\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/freestocks-VFrcRtEQKL8-unsplash-2-scaled-qta4hytyuj402186vyu5gnqaowsz3y11qnywuyvhuc.jpg\" alt=\"shopping\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Mystery Shopping - Customer experience audit<\/figcaption><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image lazyload\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/corridor-scaled-qta40lralpcblcg59yn8wjgrnodvx83joq50pymas4.jpg\" alt=\"corridor\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/><noscript><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/elementor\/thumbs\/corridor-scaled-qta40lralpcblcg59yn8wjgrnodvx83joq50pymas4.jpg\" alt=\"corridor\" \/><\/noscript><figcaption class=\"elementor-image-carousel-caption\">Working in luxury - fundamentals &amp; codes<\/figcaption><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14a9b94a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14a9b94a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-73c6ad9\" data-id=\"73c6ad9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-383cf0 elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"383cf0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3632488 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3632488\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Strategy &amp; training plans <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e3769 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b5e3769\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Supporting your Training &amp; Development, HR, or Learning &amp; Talent teams, or stepping in as their substitute, I design a tailored, pragmatic training strategy perfectly aligned with your brand\u2019s goals and challenges.\u00a0<\/p><p>Induction training, selling ceremony, emotional selling with a focus on objections and emotions, clienteling, train-the-trainer programs, after-sales service, or product, craftsmanship, and storytelling modules \u2014these are my favorite themes for training your retail teams, e-commerce staff, or wholesale and distributor partners.\n\nI design your training strategy, develop your training materials and tools, and support you through field deployment and individual follow-ups to ensure the success of your training plans.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f1a21f0\" data-id=\"5f1a21f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f1250ad elementor-invisible elementor-widget elementor-widget-image\" data-id=\"2f1250ad\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-683x1024.jpg\" class=\"attachment-large size-large wp-image-8958 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-683x1024.jpg 683w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-200x300.jpg 200w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-768x1152.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-1024x1536.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-350x525.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/elementor\/thumbs\/waranont-joe-qZkMKG3JcRM-unsplash-2-qjjvvlo0ck9sb1me8t2lcaopq8w19n3eh3glfdlico.jpg 600w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2.jpg 1134w\" data-sizes=\"(max-width: 683px) 100vw, 683px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 683px; --smush-placeholder-aspect-ratio: 683\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-683x1024.jpg\" class=\"attachment-large size-large wp-image-8958\" alt=\"\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-683x1024.jpg 683w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-200x300.jpg 200w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-768x1152.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-1024x1536.jpg 1024w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2-350x525.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/elementor\/thumbs\/waranont-joe-qZkMKG3JcRM-unsplash-2-qjjvvlo0ck9sb1me8t2lcaopq8w19n3eh3glfdlico.jpg 600w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/waranont-joe-qZkMKG3JcRM-unsplash-2.jpg 1134w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-adce4bd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"adce4bd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc75523 elementor-invisible\" data-id=\"bc75523\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d577171 elementor-widget elementor-widget-image\" data-id=\"d577171\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"613\" height=\"1024\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-613x1024.jpg\" class=\"attachment-large size-large wp-image-8959 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-613x1024.jpg 613w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-180x300.jpg 180w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-768x1283.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-919x1536.jpg 919w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-1226x2048.jpg 1226w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-350x585.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-scaled.jpg 1532w\" data-sizes=\"(max-width: 613px) 100vw, 613px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 613px; --smush-placeholder-aspect-ratio: 613\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"613\" height=\"1024\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-613x1024.jpg\" class=\"attachment-large size-large wp-image-8959\" alt=\"\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-613x1024.jpg 613w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-180x300.jpg 180w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-768x1283.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-919x1536.jpg 919w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-1226x2048.jpg 1226w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-350x585.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2024\/02\/brando-makes-branding-Kr2Myi0WUws-unsplash-2-2-scaled.jpg 1532w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3642073 elementor-invisible\" data-id=\"3642073\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e90bf58 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e90bf58\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Blended learning, gamification &amp; m-learning <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1185722 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"1185722\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-034bf0c elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"034bf0c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For a training strategy to be effective, it must combine a thoughtful approach to content with a keen focus on delivery. Adapting to the context and budget of your project, I design engaging training materials and dynamic instructional methods aligned with your goals and the latest trends in learning and development.<\/p><p>Digital tools, sales books, mystery shopping programs and questionnaires, mobile learning, e-learning platforms, gamification storyboards, quizzes, and blended learning: every choice is carefully designed to ensure adoption, accelerate your teams\u2019 development, and drive a positive transformation felt by your clients.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7e186e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7e186e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7aa3f766\" data-id=\"7aa3f766\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b308cc0 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"3b308cc0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30662a3c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"30662a3c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's rethink your customer experience and satisfaction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd81cf6 elementor-widget elementor-widget-image\" data-id=\"1cd81cf6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"582\" height=\"1024\" data-src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-582x1024.jpg\" class=\"attachment-large size-large wp-image-11696 lazyload\" alt=\"A smiling portrait of Justine Grosset, freelance luxury goods consultant.\" data-srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-582x1024.jpg 582w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-170x300.jpg 170w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-768x1352.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-873x1536.jpg 873w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-1164x2048.jpg 1164w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-7x12.jpg 7w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-350x616.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse.jpg 1400w\" data-sizes=\"(max-width: 582px) 100vw, 582px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 582px; --smush-placeholder-aspect-ratio: 582\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"582\" height=\"1024\" src=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-582x1024.jpg\" class=\"attachment-large size-large wp-image-11696\" alt=\"A smiling portrait of Justine Grosset, freelance luxury goods consultant.\" srcset=\"https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-582x1024.jpg 582w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-170x300.jpg 170w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-768x1352.jpg 768w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-873x1536.jpg 873w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-1164x2048.jpg 1164w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-7x12.jpg 7w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse-350x616.jpg 350w, https:\/\/www.justinegrosset.com\/wp-content\/uploads\/2025\/10\/Portrait-nb-compresse.jpg 1400w\" sizes=\"(max-width: 582px) 100vw, 582px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-14ec521c\" data-id=\"14ec521c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32bcf091 elementor-widget elementor-widget-shortcode\" data-id=\"32bcf091\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><form id=\"forminator-module-9166\" class=\"forminator-custom-form forminator-custom-form-9166\" method=\"post\" data-forminator-render=\"0\" data-uid=\"6a3547bf72714\" action=\"\"><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a896bbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a896bbb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-64f30b8a\" data-id=\"64f30b8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c398eff elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"2c398eff\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e1cf11 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"40e1cf11\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"\u00c9crivez ici...\" style=\"font-style: normal; outline-color: currentcolor; outline-style: none; clear: both; text-transform: capitalize; text-align: left;\">Amplify &amp; Share Your Brand Culture <\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-720df999\" data-id=\"720df999\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36d4229c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"36d4229c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-medium\">Justine Grosset<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7feaee elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"d7feaee\" data-element_type=\"widget\" id=\"FAQ\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To discuss your project and receive your custom quote share your request via my contact form.<\/p><p>You can also browse <a href=\"https:\/\/www.justinegrosset.com\/en\/f-a-q\/#faq\">here<\/a> my FAQ to find answers to the questions you may have at this stage.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5cce34 elementor-shape-circle e-grid-align-left elementor-widget__width-initial elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"5a5cce34\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-animation-shrink elementor-repeater-item-c6c00d9\" href=\"https:\/\/www.linkedin.com\/company\/justine-grosset-studio#socialmedia\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-animation-shrink elementor-repeater-item-50ee7b9\" href=\"https:\/\/www.instagram.com\/justinegrossetstudio\/#socialmedia\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-whatsapp elementor-animation-shrink elementor-repeater-item-8a2a061\" href=\"https:\/\/api.whatsapp.com\/message\/TQRA7FHKDBQLD1?autoload=1&#038;app_absent=0\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Whatsapp<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-whatsapp\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2ef8 elementor-align-left elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-button\" data-id=\"96d2ef8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-sink\" href=\"https:\/\/www.justinegrosset.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conception &amp; d\u00e9ploiement d&rsquo;exp\u00e9riences de marques m\u00e9morables Consultante formation et exp\u00e9rience client freelance Marque historique, jeune marque ind\u00e9pendante, entrepreneur\u00b7e ou acteur de l&rsquo;hospitalit\u00e9 (spa, h\u00f4tel, restaurant&#8230;), que vous en ayez conscience ou non, votre exp\u00e9rience de marque est inh\u00e9rente \u00e0 votre pr\u00e9sence. Pour forger une exp\u00e9rience de marque en alignement avec votre identit\u00e9 et vos &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.justinegrosset.com\/en\/experienceclient\/\"> <span class=\"screen-reader-text\">Client Experience<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consultante formation &amp; exp\u00e9rience client luxe | Justine Grosset<\/title>\n<meta name=\"description\" content=\"Consultante formation &amp; exp\u00e9rience client. Connaissance marque, excellence retail, clienteling et programmes de formation sur mesure luxe &amp; art de vivre.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.justinegrosset.com\/en\/experienceclient\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consultante formation &amp; exp\u00e9rience client luxe | Justine Grosset\" \/>\n<meta property=\"og:description\" content=\"Consultante formation &amp; exp\u00e9rience client. 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